Order Fulfillment

Configure how you deliver products to your customers. Set up pickup locations, delivery zones with pricing, and customize the checkout experience.

Permissions Required

You need the Store Details permission to access fulfillment settings. Contact your account administrator if you don't have access.

Pickup Locations

Allow customers to collect orders from your physical locations

Delivery Zones

Set shipping rates by region, parish, town, or country

Checkout Fields

Collect phone numbers and order notes from customers

Pickup Locations

Pickup locations allow customers to choose "Store Pickup" at checkout instead of delivery. This is ideal for local businesses where customers can collect their orders in person.

Adding a Pickup Location

Navigate to Store → Fulfillment in your dashboard
Click the "Pickup Locations" tab
Click "Add Pickup Location"
Fill in the location details:
- Name: A friendly name (e.g., "Downtown Store")
- Country: Select the country
- Parish/State: Select the region
- Town: Select or enter the town/city
- Address: Full street address
Click "Save Pickup Locations"

Pro Tip

You can add multiple pickup locations. At checkout, customers will see all available locations and can choose the one most convenient for them.

Delivery Zones & Shipping Rates

Delivery zones let you define different shipping rates based on customer location. You can set rates at the country, state/parish, or town level for precise pricing.

Understanding Zone Hierarchy

Shipping rates are calculated using the most specific matching zone:

Town-level rate (most specific) - If a town matches, this rate is used
Parish/State-level rate - If no town matches but parish/state does
Country fallback rate - Default rate when no specific zone matches

Setting Up Delivery Zones

Step 1: Add a Country

Go to Store → Fulfillment → Delivery Zones
Select a country from the dropdown
Click "Add Country"
Set a Fallback Price (default rate for areas without specific zones)

Step 2: Add Specific Zones

Within each country, you can create granular pricing zones:

Click "Add Zone" within a country section
Select the Parish/State
(Optional) Select a specific Town for town-level pricing
Enter the Shipping Rate
Click "Add Zone"

Example: Jamaica Shipping Rates

Kingston (Parish)$500 JMD

Half Way Tree (Town in St. Andrew)$600 JMD

Montego Bay (Town in St. James)$1,200 JMD

Jamaica Fallback (all other areas)$1,500 JMD

Supported Countries

We currently support detailed zone configuration for:

Jamaica - All 14 parishes with town-level support
United States - All 50 states
Canada - All provinces and territories
United Kingdom - England, Scotland, Wales, Northern Ireland

Disabling Fallback Pricing

Set the fallback price to 0 or leave it empty to prevent orders from locations without a specific zone. Customers in unlisted areas won't be able to select delivery.

Checkout Field Settings

Customize what information you collect from customers during checkout.

Available Fields

Phone Number

Collect customer phone numbers for delivery coordination or order updates.

Collect: Show the phone field at checkout
Required: Make it mandatory to complete the order

Order Notes

Allow customers to add special instructions or notes to their order.

Collect: Show the order notes field
Required: Require notes before checkout

Configuring Checkout Fields

Navigate to Store → Fulfillment → Checkout Fields
Toggle "Collect" to show a field at checkout
Toggle "Required" to make it mandatory
Click "Save Checkout Settings"